CompassMSP Services Status Page - Notice history

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CompassMSP Ticketing System - Operational

RMM / Monitoring System - Operational

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ConnectWise → ConnectWise Home (SSO) - Operational

Notice history

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Jul 2026

Microsoft Azure Outage in US West Impacting Multiple Kaseya Products
ResolvedMajor outage6 hours 4 minutes
  • Update
    UTC
    Update

    Summary:

    Between 2026-07-23 14:44 UTC and 2026-07-23 19:41 UTC, KaseyaOne customers were unable to access the KaseyaOne Portal, and authentication into integrated applications that relied on KaseyaOne SSO was also impacted.

    Root Cause:

    A network connectivity issue affecting the Microsoft Azure West US region caused service disruption for infrastructure supporting KaseyaOne. This resulted in loss of portal accessibility and SSO functionality until Microsoft restored regional connectivity.

    Incident Timeline:

    • Identified: 2026-07-23 14:45 UTC
    • Public Notification: 2026-07-23 15:15 UTC
    • Resolved: 2026-07-23 19:41 UTC

    Preventative Measures:

    To reduce the likelihood and impact of similar incidents in the future, we are making Enhancements to Infrastructure Resiliency. Specifically:

    • Implementing a multi-region deployment architecture with designated primary and disaster recovery regions. This enhancement will reduce reliance on a single Azure region and improve service availability during regional infrastructure failures.
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented by Microsoft Azure and we are monitoring the results.

    Please refer to the Microsoft Status page here: https://azure.status.microsoft/en-us/status for more details

  • Update
    UTC
    Update

    We have identified additional Kaseya Products that rely on Microsoft Azure Infrastructure that are affected by this issue.

    Partners using Datto / Unitrends Backup for Microsoft Azure and Datto / Unitrends Endpoint Backup with Disaster Recovery in the US West region will experience issues with Device Check-In, Device Registration, and Back Up.

    The Kaseya R&D team are continuing to work with the Microsoft Azure team to resolve this issue and we hope to have updates on a resolution as soon as possible.

  • Update
    UTC
    Update

    Kaseya R&D are continuing to work closely with Microsoft Azure to resolve this issue affecting the KaseyaOne Portal.

  • Identified
    UTC
    Identified

    We have verified that the KaseyaOne Portal is being impacted by the Microsoft Azure Outage.

    Please follow their Status Post as well for updates: https://azure.status.microsoft/en-us/status

  • Investigating
    UTC
    Investigating

    We are aware of a problem where the KaseyaOne Portal is not accessible.

    The Kaseya R&D Team is investigating the issue.

    Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/phone

    Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

    As a note; To ensure business continuity, for Kaseya modules using Require Log In with KaseyaOne, users must authenticate using their KaseyaOne Unified Login credentials. Users added as exceptions can still log in using local module-specific credentials. Details are available in this Knowledge Base article: https://help.one.kaseya.com/help/Content/1_Configuration/enable-require-login-with-K1.htm

    We recommend adding a small set of users to the override list to maintain access in the event of a future disruption or maintenance, helping ensure continuous business operations

Email Gateway Defense attachment file scanning partially impacted in the Australia region
ResolvedPartial outage5 hours 40 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We are monitoring the results.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue.

Jun 2026

No notices reported this month

May 2026

MAY8
Connectwse PSA Maintenance NOtificatoin
CompletedMaintenance1 hour
  • Completed
    May 08, 2026 at 3:00 PMUTC
    Completed
    May 08, 2026 at 3:00 PMUTC
    Maintenance has completed successfully
  • In progress
    May 08, 2026 at 2:00 PMUTC
    In progress
    May 08, 2026 at 2:00 PMUTC
    Maintenance is now in progress
  • Planned
    May 08, 2026 at 2:00 PMUTC
    Planned
    May 08, 2026 at 2:00 PMUTC

    We are currently undergoing maintenance to our ticketing system. Replies may be delayed during this time.

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