CompassMSP Services Status Page - RMM Agent Not Generating Service Tickets – Incident details

All systems operational

RMM Agent Not Generating Service Tickets

Resolved
Partial outage
Started 7 days agoLasted 2 hours 3 minutes

Affected

RMM / Monitoring System

Major outage from 2:23 PM to 4:26 PM

Updates
  • Resolved
    UTC
    Resolved

    This issue has been resolved with the workaround.  RMM agent ticket creation capabilities have been restored.

  • Monitoring
    UTC
    Monitoring

    We have restored functionality of the ticket submission feature in the RMM agent and are actively monitoring its performance to ensure stability. We will provide a final update once the issue has been fully resolved.

  • Investigating
    UTC
    Investigating
    We are currently investigating an issue with our RMM agent that is preventing service tickets from being generated. In the meantime, please submit tickets through the End User Ticketing Portal at https://compassmsp.myportallogin.com or by emailing help@compassmsp.com. Our team is actively working to resolve this issue and will provide updates as more information becomes available.